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PAIA Manual

1. Introduction

HyperMartX PTY (LTD), trading as ASI Technologies, is a digitally native South African private company specializing in cybersecurity, custom software development, managed IT services, and digital compliance solutions. This manual has been compiled to foster a culture of transparency and accountability within our organization.

2. Company and Contact Details

Note: As a digitally native company, physical visits to the registered address are strictly by prior appointment. All access to information requests should ideally be initiated via the email address provided above.

3. The Information Regulator's Guide

The Information Regulator has compiled a Guide in terms of Section 10 of PAIA. This Guide contains information required by a person wishing to exercise any right set out in PAIA and POPIA. The Guide is available in all official languages.

Members of the public can inspect or make copies of the Guide from the offices of the Information Regulator or download it from their website:

• Website: https://inforegulator.org.za
• Physical Address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001

4. Records Available Automatically

The following records are available automatically on our website without a person having to request access in terms of PAIA. You may access them directly via the links below:

• Services and Product Information — Our full service catalogue across IT, Cyber Defence, Solutions, Professionals, Academy, and Artists divisions.
• Privacy Policy (POPIA) — How we collect, process, and protect your personal information.
• Website Terms and Conditions — The terms governing use of our platform and services.
• Public Contact Details — Available in the footer of every page and via WhatsApp, email, and telephone.

5. Records Available in Accordance with Other Legislation

Where applicable to our operations, HyperMartX PTY (LTD), trading as ASI Technologies, retains records and documents in terms of the following legislation (including but not limited to):

• Companies Act No. 71 of 2008
• Basic Conditions of Employment Act No. 75 of 1997
• Income Tax Act No. 58 of 1962
• Value Added Tax Act No. 89 of 1991
• Protection of Personal Information Act No. 4 of 2013
• Cybercrimes Act No. 19 of 2020

6. Subjects and Categories of Records Held

In order to facilitate a request in terms of PAIA, the following are the subjects and categories of records held by HyperMartX PTY (LTD), trading as ASI Technologies:

6.1 Corporate Records

• Incorporation documents (CIPC)
• Memorandum of Incorporation
• Minutes of Director meetings

6.2 Financial Records

• Annual financial statements
• Tax returns and assessments
• Invoices and accounting records

6.3 Client & Project Records

• Client contracts and Service Level Agreements (SLAs)
• Project scopes and deliverables
• Client correspondence

Note: Access to client records is strictly controlled and subject to the confidentiality clauses contained in our client agreements and POPIA.

7. Procedure for Requesting Access

To request access to a record held by HyperMartX PTY (LTD), trading as ASI Technologies, you must follow the formal process prescribed by PAIA:

1. Use the prescribed form (Form 2) available on the Information Regulator's website.
2. Submit the completed form to the Information Officer via email at legal@asitechnologies.co.za.
3. Provide sufficient details to enable the Information Officer to identify:
   • The record(s) requested.
   • The requester (and if an agent is lodging the request, proof of capacity).
   • The right which the requester is seeking to exercise or protect.
   • An explanation of why the requested record is required for the exercise or protection of that right.
4. Pay the prescribed request fee (and access fee, if applicable) as published by the Information Regulator before the request will be processed.

8. Processing of Personal Information (POPIA)

HyperMartX PTY (LTD), trading as ASI Technologies, processes personal information in accordance with our Privacy Policy. We process information for the purposes of service delivery, compliance, billing, and communication. We employ reasonable, engineering-grade security safeguards to protect this information.

9. Availability of this Manual

This manual is available for inspection free of charge on our website at https://asitechnologies.co.za/paia.html. A copy can also be requested from our Information Officer.